Limited Repair/Return policy
We stand firmly behind the quality and performance of our pre-built gaming and work computers. Our commitment is to ensure your system functions reliably. Please review this policy carefully, as we want to be completely transparent: we do not offer monetary refunds, store credit, or exchanges for any purchases. Our primary method of ensuring your satisfaction for covered issues is through our complimentary repair service.
What Our Repair Policy Covers
For a period of [Your Repair Period - e.g., 90 days, 1 year] from the date of delivery, we offer free repair services for the following:
* Hardware Malfunctions: This includes issues with core components like the CPU, GPU, RAM, motherboard, storage drives (SSD/HDD), and power supply, assuming no physical damage or unauthorized modification has occurred.
* Manufacturing Defects: Any defects in materials or workmanship that impact the essential functionality of your computer.
* Initial Software Errors: Problems with the pre-installed operating system or drivers that are present upon delivery and are not a result of user modification or third-party software installation.
What Our Repair Policy Does NOT Cover
Our free repair service does not cover issues arising from:
* Customer-Induced Damage: This includes, but isn't limited to, physical damage caused by drops, spills, impacts, power surges, or improper handling.
* Unauthorized Modifications: Any attempts to open, alter, upgrade, or repair the computer by anyone other than our certified technicians will immediately void this repair policy.
* Normal Wear and Tear: Cosmetic damage or issues that naturally occur from typical use over time.
* Software Issues Caused by User Action: Problems resulting from the installation of third-party software, viruses, malware, or incorrect system configurations made by the user.
* Consumable Parts: Items such as batteries (if applicable to specific desktop components) that degrade over extended use.
* Lack of Proper Maintenance: Issues arising from a failure to keep the computer's vents clear of dust or operating the system in unsuitable environmental conditions.
Initiating a Repair
If you encounter an issue with your computer that you believe is covered under this policy, please follow these steps:
* Contact Support: Email us at byteboxpc@gmail.com. Please provide your order number, a detailed description of the problem, and any troubleshooting steps you've already attempted.
* Remote Diagnosis (if applicable): We may attempt to diagnose the issue remotely to determine if a simple solution is available or if the computer needs to be addressed through a repair.
* Repair Authorization: If a repair is necessary, we will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to proceed with the repair process. Please do not send your computer back without an RMA number.
Repair Turnaround Time
Once we receive your computer for repair, our technicians will assess the issue. An estimated repair time will be provided to you after our initial diagnosis. We are committed to completing all repairs as efficiently as possible while maintaining our high standards of quality.
Remember to fill in your specific details
* only a 30 day repair window
* email: byteboxpc@gmail.com